Casual Customer Service Representative - Cape Lewes Ferry

Position: CASUAL Customer Service Representative

Location: Lewes, DE

Hourly Rate: $16.00 - $17.50

Opening Date: June 24, 2026
Closing Date: Until Filled

This position is a casual Customer Service Representative role that involves providing excellent customer service to guests by answering telephones, selling tickets, booking reservations, providing tourist‑related information, or greeting shuttle bus passengers. It requires proficient cash handling, computer data entry, and customer service skills. The representative is expected to present a neat, clean, family‑friendly appearance, work safely and efficiently according to instructions, general operating practices, and procedures, and shift work including weekends and holidays.

Work is performed indoors/outdoors and may occur in any weather.

• Accurately and efficiently process Point-Of-Sale transactions
• Follow established safety and security standards
• Provide the highest level of customer service and professionalism to all internal and external customers

• Possess customer-friendly oral and written communication skills
• Understand relevant Authority policies and procedures and safety techniques
• Cash handling experience
• Data processing in fast-paced environment
• Ability to answer phones in a high-volume call center
• Provide superior customer service to everyone by responding in a courteous and efficient manner

• Call Center, Toll Booth, Ticket Counter

• Must be at least 18 years old
• High school diploma or equivalent, or equivalent related experience
• Customer service experience

• Subject to a background investigation
• Subject to pre-employment drug testing
• All employees must have direct deposit with a financial institution or enroll in the payroll card program to receive bi-weekly pay