Manager, Patient Access & Pre-Access

Ensemble Health Partners seeks a Manager, Patient Access & Pre-Access for our Emergency Department. In this role, you will lead front-end revenue cycle operations, overseeing registration, insurance verification, and pre-access processes to support accurate, timely patient intake and reimbursement. You will supervise and coach a patient access team, monitor KPIs, optimize workflows, and ensure compliance with payer and regulatory requirements. Collaborating closely with clinical and finance leaders, you'll drive process improvements that enhance the patient financial experience and support hospital performance.

Responsibilities

• Lead and manage patient access and pre-access operations for the Emergency Department
• Oversee registration, insurance verification, and pre-access workflows to ensure accuracy and timeliness
• Supervise, coach, and schedule patient access staff, supporting performance and development
• Monitor key performance indicators and prepare reports to track operational effectiveness
• Collaborate with clinical, financial, and IT stakeholders to improve front-end revenue cycle outcomes
• Ensure compliance with payer rules, hospital policies, and regulatory requirements
• Identify and implement process improvements to enhance patient financial experience
• Resolve complex patient access and reimbursement issues
• Support training on systems, workflows, and best practices for patient access
• Contribute to strategic initiatives that drive hospital revenue and operational efficiency

Required Skills

• Patient access management
• Emergency department registration workflows
• Insurance verification
• Prior authorization
• Revenue cycle operations
• Healthcare billing systems (EHR/HIS)
• Data analysis and reporting
• Staff scheduling and supervision
• Performance improvement
• Compliance with payer and regulatory requirements