Crisis Dispatch Clinician
Listed on 2026-09-13
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Healthcare
Crisis Counselor, Mental Health
About The Position
Under the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county.
This position is eligible for
Sign on Bonus $4000
Retention Bonus $1000
About The Position
Under the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county.
Job Requirements
Crisis Dispatcher
- Maintain professional interactions during crisis calls with all stakeholders
- Maintain high levels of teamwork with effective communication
- Engage in calls with an empathetic and professional attitude
- Use critical thinking skills while triaging calls and dispatching clinicians
- Support the MRSS team in the management of cases referred for assessments and follow-up services
- Communicate with and provide appropriate documentation to the PBH team
- Conduct satisfaction surveys and other quality assurance measures in support of the MRSS program
- Maintain appropriate and quality documentation
- Enter appropriate documentation into the DSCYF system
- Develop and maintain programmatic needs and outcome studies.
- Uphold professional standards of treatment and the mission of the organization
- Maintain a quality code of conduct, ethics and professionalism
- Provide goal-directed and team-oriented services
- Communicate effectively and professionally with all stakeholders
Physical Demands
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
Required Education And Experience
- Bachelor’s degree from an accredited school in the human resource field
- Minimum of 1 year experience in mental health field
- Call center or emergency services experience
Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by TJC
Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS’ 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation.
In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in…
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