Front Desk Agent - Hotel - Part Time

Overview

As a Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You ll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you ll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel s standards of hospitality and professionalism.

Hyatt House Lewes Rehoboth Beach - Lewes, DE 19958

• Employer Matched 401K
• Hotel Room Discounts across multiple brands
• Other Supplemental Benefits

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers  credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests  valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food and beverages to guests, ensuring a positive dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.
• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

Job descriptions and responsibilities are subject to change depending on business needs.