IT Account Manager

Client-Focused Account Manager

We're looking for a Client-Focused Account Manager to join our team. In this role, you'll build strong relationships with clients, ensure their satisfaction and retention, and uncover opportunities to grow accounts. You'll act as a trusted advisor, connecting business goals with technology solutions while advocating for your clients internally.

What You'll Do

• Serve as the main point of contact for assigned clients (non-support).
• Build long-term client relationships and ensure high satisfaction.
• Lead Quarterly Business Reviews (QBRs) and present service performance.
• Collaborate with technical leaders on IT roadmaps and budget planning.
• Identify and manage upsell/cross-sell opportunities.
• Track contracts, renewals, and licensing.
• Maintain accurate CRM records and client documentation.

Benefits

• 401K with employer match
• Profit sharing plan
• Competitive wages
• Health Care Coverage
• Paid time off
• Employer sponsored events

Position Type

Full-Time/Regular

Requirements

• 3–5+ years in account management, client success, or similar role.
• Experience in IT services, MSP, SaaS, or telecom preferred.
• Excellent communication and relationship-building skills.
• Organized, detail-oriented, and proactive.
• CRM and Microsoft 365 proficiency.

Additional Guidelines

• 18 years of age or older.
• Able to provide proof of US Person Status
• Willing to submit to a drug screen
• Willing to submit to a background check

Job Location

Lewes, DE, United States

No relocation assistance provided