Crisis Call Center Clinician

Call Center Dispatcher

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises.

Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation.

Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care.

DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth.

DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:

• Competitive Compensation
• Incentive Pay for Specific Roles
• Generous Paid Time Off (starting at 44 days of paid leave a year)
• Up to 6% Annual Contribution to Your Retirement Fund
• Free Professional Development Opportunities
• Medical, Dental and Vision Insurance
• Life and Long-term Disability Insurance

Crisis Dispatcher

• Maintain professional interactions during crisis calls with all stakeholders
• Maintain high levels of teamwork with effective communication
• Engage in calls with an empathetic and professional attitude
• Use critical thinking skills while triaging calls and dispatching clinicians

Case Management

• Support the MRSS team in the management of cases referred for assessments and follow-up services
• Communicate with and provide appropriate documentation to the PBH team
• Conduct satisfaction surveys and other quality assurance measures in support of the MRSS program
• Maintain appropriate and quality documentation

Data Entry

• Enter appropriate documentation into the DSCYF system
• Develop and maintain programmatic needs and outcome studies.

General Responsibilities

• Uphold professional standards of treatment and the mission of the organization
• Maintain a quality code of conduct, ethics and professionalism
• Provide goal-directed and team-oriented services
• Communicate effectively and professionally with all stakeholders

Work environment:
Call center, Office-based, Lewes, Delaware

Physical demands:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Travel required:

None

Required education and experience:

• Bachelor's degree from an accredited school in the human resource field

Preferred education and experience:

• Minimum of 1 year experience in mental health field
• Call center or emergency services experience

Monday to Friday 2p
-10p. Sign-on Bonus: $4,000