Technical Instructional Design Specialist- Epic Radiant

Job Title

Epic Systems Trainer

Plays a crucial role in the implementation and ongoing training of Epic Systems within Well Span. Collaborates closely with subject matter experts, analysts, trainers and project managers to develop high-quality training resources to support end-users in effectively utilizing Epic and IT Supported Applications.

Essential Functions:

• Curriculum Development:
  • Designs and develops instructional materials, including eLearning modules, instructor-led training materials, job aids, and simulations, to support end-user training on Epic Systems and related third-party software.
  • Creates engaging and interactive training content that aligns with adult learning principles and best practices in instructional design.
  • Collaborates with subject matter experts to ensure accuracy and relevance of training materials.
• Training and Support Delivery:
  • Develops and facilitates train-the-trainer programs to empower internal trainers with the knowledge and skills necessary to deliver effective training to their respective departments.
  • Mentors internal trainers to gain additional knowledge and skillsets to support end users and needs of the organization.
  • Facilitates training sessions for end-users, including clinicians, administrative staff, and IT professionals, both onsite and virtually.
  • Adapts training delivery methods to accommodate different learning styles and preferences.
  • Provides ongoing support and guidance to end-users during and after training sessions.
• Quality Assurance:
  • Conducts regular reviews and updates of training materials to reflect software updates, enhancements, and changes in organizational workflows.
  • Evaluates the effectiveness of training programs through assessments, surveys, and feedback mechanisms, and makes recommendations for improvement as needed.
• Collaboration:
  • Collaborates with key stakeholders, including IT staff, project managers, department leaders, and end-users, to understand training needs, prioritize initiatives, and ensure alignment with organizational objectives.
• Change Management:
  • Supports change management efforts related to the implementation of Epic Systems, including communication, stakeholder engagement, and resistance management.
• Integration of Third-Party Software:
  • Researches, evaluates, and incorporates third-party software applications into training curriculums as needed, ensuring seamless integration with Epic Systems.
  • Collaborates with vendor representatives and internal stakeholders to understand the functionality and use cases of third-party software and develops appropriate training materials.
  • Provides guidance and support to end-users on how to navigate and leverage third-party software within the context of Epic workflows.
• Documentation and Reporting:
  • Maintains detailed documentation of training materials, including version control, release notes, and user guides.
  • Generates reports on training activities, attendance, and outcomes to track progress and measure the impact of training initiatives.

Common Expectations:

• Supports and advances system goals and initiatives while adhering to the Well Span values.
• Maintains required certifications, pursues professional growth and development opportunities through seminars, workshops, and professional affiliations.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Travel Requirements:

• Estimated Amount: 10% - May be required to travel to Well Span Facilities for on-site support, Go-Lives, and/or Immersion visits. A valid license and/or reliable transportation is required. The employee is ultimately responsible for transportation to support sites.

Minimum Education:

• High School Diploma or GED With 5 years of Healthcare Training Development Experience Required or
• Bachelors Degree Required
• Masters Degree Preferred

Work Experience:

• 3 years Relevant experience in education and curriculum development Required

Licenses:

• Certified in Epic within 180 days Required

Knowledge, Skills, and Abilities:

• Assignment may require knowledge of computer software and operations.
• Duties will include problem solving, decision making, trouble shooting, critical thinking, and collaboration with all stakeholders.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including Daily Pay
• Expanded Paid Parental Leave