Pharmacy Operations Manager

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• Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations and administrative activities; ensures efficient pharmacy workflow and a positive patient experience and serves as a full-time certified pharmacy technician.
• Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions.
• Under the supervision of a pharmacist, supervise pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel; lead training, coaching, and performance management of pharmacy technicians; make decisions regarding discipline and termination.

• Engage customers and patients by greeting them and offering assistance with products and services; resolve customer complaints, help respond to customer requests in a timely manner, and answer non-clinical questions to ensure a positive customer experience.
• Develop strong relationships with customers by anticipating their needs and proactively offering services to provide the best experience possible; enhance customer experience by increasing focus on healthcare services.

• Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
• Complete patient and physician calls under the supervision of a pharmacist (where allowed by law).
• Assist with healthcare service offerings under pharmacist supervision, including administering vaccines, health screenings, and any health services allowed by law.
• Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy; ensure tasks are completed on time and hold others accountable for efficient workflow.
• Prepare and file reports and records required by the company and various government agencies.
• Manage core pharmacy workflow, drive excellence in pharmacy operations, coordinate and organize daily schedule of activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, neat, orderly, and adequately stocked.
• Exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure; manage annual inventory preparation.
• Complete non-clinical patient calls.
• Drive new technology or process roll out, champion change, and engage team around action planning; assure proper operation and maintenance of pharmacy department equipment; collaborate with Pharmacy Manager for record keeping and security safeguards.
• Strictly adhere to Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understand role in ensuring Good Faith Dispensing elements are met.
• Maintain and apply knowledge of company asset protection techniques; support Pharmacy Manager with diversion monitoring and report any concerns that would compromise pharmacy security.
• Communicate prescription errors to the accountable pharmacist and adhere to company policies and procedures related to pharmacy errors and the Continuous Quality Improvement Program.
• Ensure accurate processing of insurance claims to resolve customer issues and prevent payment rejections; follow up with insurance companies and medical providers; participate in third-party audits.
• Assist and support Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage Community Outreach Portal, coordinate and assign pharmacists to off-site immunization clinics and community events, and build and sustain relationships with retail partnerships.

• Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination; follow…