Office Assistant II

If you are a current State of Maine employee, submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department of Health and Human Services (DHHS) – Office of Child & Family Services (OCFS) –

Location:

Lewiston
Opening Date:
June 15, 2026 | Closing Date:
June 29, 2026
Job Class Code:  | Grade: 8 (Administrative Services)
Salary: $16.07–$22.25 per hour (inclusive of a 4.00% recruitment and retention stipend)

• Primary management of incoming calls to the Lewiston OCFS on an assigned schedule.
• Serve as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office.
• Receive and direct 100–200 phone calls daily; engage with callers to understand their needs and assist them with connecting with the appropriate OCFS staff or program.
• Manage and distribute incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials.
• Redact adoption records for prospective adoptive parents.
• Burn CDs for Clifford Orders, Court, etc.; file closed assessments and permanency records.
• Support other administrative processes for OCFS programs as needed.

In order to qualify, you must have training, education or experience in office and administrative support work that demonstrates:
1) competency in applying a solid knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment; and
2) the ability to use independent judgment in prioritizing work and selecting the most appropriate course of action within set procedures.

• Outlook or comparable e‑mail application – expert, skilled, or novice.
• Excel or comparable spreadsheet application – expert, skilled, or novice.
• MS Word or comparable word processing application – expert, skilled, or novice.
• Perform receptionist duties – expert, skilled, or novice.
• Data entry (both narratives and billing data) – expert, skilled, or novice.
• Keyboarding (words per minute) – expert, skilled, or novice.

• Work‑Life Fit – 13 paid holidays, 12 sick leave days, and 3+ weeks of vacation leave annually.
• Health Insurance Coverage – State pays 85–100% of employee‑only premiums.
• Dental Insurance – State pays 100% of employee‑only dental premiums.
• Retirement Plan – State contributes the equivalent of 14.11% of the employee’s pay to Maine Public Employees Retirement System (MainePERS).
• Parental leave – six weeks of fully paid leave for all employees welcoming a child.
• Unpaid leave may be available under the Family and Medical Leave Act.

Maine State Government is an equal opportunity employer. We embrace a culture of respect and awareness and are committed to creating an inclusive environment for applicants of all backgrounds, including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. Reasonable accommodations are provided to qualified individuals with disabilities upon request.