Government Account Manager

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US

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Government Account Manager to be responsible for the strategic management of assigned government accounts, focusing on building strong relationships, ensuring compliance with government regulations, and leveraging data analytics to support program performance. This role involves contract oversight, program implementation, value-added services within regulatory frameworks, policy alignment, and comprehensive advisory and management services. In addition, the role will lead business planning and reviews, maintain audit readiness, and establish strong partnerships with key federal stakeholders.

This position is required to pass an extensive government clearance, that includes reviewing criminal history, credit, employment, and other financial information.

• Serve as the primary point of contact for federal clients and develop trusted relationships to ensure ADTRAV consistently meets contractual and program requirements.
• Build and maintain relationships across federal stakeholders, including Contracting Officers (CO), Contracting Officer Representatives (COR), program managers, and agency leadership.
• Ensure full compliance with federal regulations, contract requirements, and agency-specific travel policies, including adherence to Federal Acquisition Regulations (FAR) and other applicable guidelines.
• Monitor and analyze client data to identify cost‑saving opportunities and present compliant, data‑driven recommendations aligned with contract scope and agency policies.
• Conduct regular meetings and business reviews with clients, including performance reporting aligned to contractual KPIs and SLAs.
• Address client needs, concerns, and escalations promptly and efficiently within a highly regulated and high‑visibility environment.
• Develop and implement account strategies that support contract compliance, program performance, and long‑term client satisfaction.
• Propose program improvements based on client feedback and data analysis, ensuring all recommendations remain within contract scope and are approved through appropriate channels.
• Advise on travel program optimization within agency policy constraints, regulatory requirements, and cost‑containment objectives.
• Stay current with federal travel regulations, industry trends, and government requirements to provide informed and compliant guidance.
• Educate clients on new solutions and services while ensuring alignment with contract terms and federal requirements.
• Coordinate with internal teams to ensure timely and successful delivery of solutions.
• Identify and mitigate operational, compliance, and contractual risks within assigned accounts.
• Monitor and report on contractual goals, including SLA performance, KPI tracking, and service delivery metrics.
• Support contract lifecycle activities, including implementations, renewals, option years, and modifications.
• Lead and support new account implementations and program updates in accordance with federal processes.
• Maintain audit‑ready documentation and support government audits and compliance reviews.
• Produce and provide reports to internal and external stakeholders.
• Update CRM with client information and other pertinent data.
• Assist with client technical and service issues; create Jira tickets and follow up with internal teams to ensure there is a resolution and client is satisfied.
• Attend client meetings, company meetings, and/or event/training seminars as needed.
• Understand ADTRAV products, systems, and processes to assist clients and be able to demonstrate ADTRAV’s value.
• Become an expert in ADTRAV's industry and customer base and in…