Dealer Compliance Administrator

Responsibilities

• Act as main contact for dealer complaints, managing intake, documentation, investigation, and resolution
• Recommend and implement fair resolutions with leadership, ensuring compliance
• Enhance and maintain complaint tracking and reporting processes
• Standardize remediation procedures for consistent and efficient complaint handling
• Build strong dealership relationships through regular visits and promote OCCU Indirect Lending products
• Pursue new dealer partnerships and support existing ones
• Educate dealers on OCCU policies, procedures, and product updates
• Liaise between dealerships, underwriting, and internal teams for smooth transactions
• Monitor dealer activity for compliance issues, including misrepresentation
• Participate in marketing, partnership, and program development events

• Minimum of five years of in‑dealership experience preferred
• Minimum of three years of financial institution experience strongly preferred
• Prior dealer compliance experience preferred
• Bilingual Spanish speaking skills preferred
• Strong investigative and problem‑solving skills
• Ability to manage conflict and navigate sensitive conversations with professionalism and empathy
• Proven ability to build and maintain relationships with internal and external partners
• Strong organizational skills with the ability to prioritize tasks and manage multiple priorities
• Comfort working independently in a field‑based environment with regular travel
• High school diploma or equivalent required
• Bachelor's degree preferred or equivalent combination of education and experience

• high school diploma
• bachelor's degree