Account Manager - Behavioral Health

About Com Psych

Com Psych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our Guidance Resources and Absence Resources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries.

Visit  to find out why 40% of the Fortune 500 choose Com Psych for their mental health and absence management needs.

As an Account Manager, you will manage a diverse block of customers and will be responsible for the successful delivery of Com Psych’s global employee assistance, behavioral health, wellness and work-life services. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. In this role, you will have the opportunity to collaborate with other internal partners within Com Psych to ensure that our service delivery is flawless.

• Oversee and influence the overall customer satisfaction and profitability of assigned customers
• Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting
• Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
• Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities
• Exercise independent judgement in assessing customer needs, identifying service gaps, and recommending appropriate solutions to enhance overall customer experience and engagement
• Manage complex customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations
• Appropriately position Com Psych's value proposition with beneficial solutions to meet your customers' needs
• Establish and build strong working relationships with Com Psych’s business leaders and team members
• Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery
• Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
• Perform other duties as assigned

• 2+ years of account management experience required
• Education:
  
  Bachelor’s degree required
• Experience workingin insurance, benefits, healthcare or human resources-related services, a plus
• Proven track record of successfully selling additional service lines to current customers
• Stable work history required
• Computer literacy in Microsoft Office Suite required
• Travel as necessary to meet with new and existing customers and for Annual Kick-Off
• Self-starter with ability to multi-task and work autonomously
• Excellent organizational and project management skills
• Effective interpersonal and communication skills

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The salary range for this position is $54,000 - $64,000 USD plus bonus. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

Com Psych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender…