Guest Service Manager​/Front Office Manager

Holiday Inn Express Lewiston, Idaho

Managed by Northwest x Southern Hospitality (NSH) is currently interviewing for a Guest Service Manager/Front Office Manager! Our location has recently been through a multi-million-dollar renovation project and it is going to lead us into the next generation of hospitality. We are excited to give our guests a better experience than ever before. Whether you are new to hotels or a seasoned veteran we are looking for you!

The right candidate will have a genuine true hospitality attitude.

The primary purpose of this position is to direct and supervise the operational activities of the hotel’s front desk within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Handle cash, make change and balance an assigned house bank, count cash and other methods of payment at the end of the shift to verify and balance the house bank, and accept and record vouchers, traveler’s checks, and other forms of payment.

Communicate effectively both verbally and in writing to provide clear direction to staff, observe performance, and encourage improvement.

• High school diploma or equivalent GED; degree in hospitality or related field of study preferred.
• Demonstrate excellent organizational skills, communication skills, and problem‑solving skills.

We offer paid holidays, paid time off (PTO), sick leave, and a range of health and wellness benefits after 60 days of full‑time employment. Paid holidays include New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. PTO and sick leave provide flexibility for vacation, rest, and personal needs. Additional benefits include health insurance, vision and dental coverage, Employee Assistance Program, host care support, 100% company‑paid life insurance, 401(k) retirement plans with match, and leave of absence options.

Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt, and IHG brands.

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.