On-Site Customer Tech Support

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.

• Communicate with customers via phone, email, etc. to gather information for troubleshooting.

• Work closely with sales representatives, customers, and field technicians to resolve network related problems.

• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

• 0-2 Years of experience working with TCP-IP Networking
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Demonstrates strong problem-solving abilities and excellent customer service skills while providing technical support for network connectivity issues. Proficient in troubleshooting multi-functional devices and familiar with networking protocols and concepts.