Associate Director, Field Investigations; APAC - Contractor

Associate Director, Field Investigations (APAC) - CONTRACTOR ROLE

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At IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property—both online and offline—on a truly global scale. Through cutting‑edge technology and deep cross‑border expertise, we deliver scalable, end‑to‑end solutions for IP portfolio management, enforcement, and brand protection. With over 700 experts across five continents, we are trusted by some of the world’s most recognized brands to combat counterfeiting, piracy, and IP infringement at scale.

As we pursue aggressive expansion across Asia Pacific, we are seeking an operationally minded, commercially capable, and compliance‑driven leader to serve as Associate Director of Field Investigations for the Asia Pacific region. This role will shape the future of our field investigative capability across the region, executing a model built for scalability, rigorous standards, and best‑in‑class client delivery.

• Lead the expansion and day‑to‑day management of field investigations across Asia Pacific, overseeing all field activities, subcontractor engagement, and process development in the region.
• Expand and scale a compliant, licensed, and quality‑focused field investigations network—with redundancy in key markets and a focus on coverage expansion, especially across high‑priority jurisdictions in Greater China, Southeast Asia, and other key APAC markets.
• Develop, standardize, and enforce field investigative protocols, including evidence handling, reporting, and client communications, to ensure consistency and compliance.
• Manage ongoing investigative licensing, permitting, and compliance obligations in APAC jurisdictions, ensuring full coverage for current and future business needs.
• In coordination with our Investigative Due Diligence Unit, oversee rigorous vetting and onboarding of our field investigator network: license verification, insurance, references, background checks, and professional standards.
• Maintain compliance with all applicable laws; champion continuous improvement and conformity to emerging regulations and best practices.
• Implement and monitor ongoing quality assurance, performance metrics, and process reviews throughout our network in region.
• Ensure that all field work is ethical, necessary and proportionate to what it seeks to achieve and is aligned with the IP House Code of Conduct for investigators and similar client codes.
• Promote legality, confidentiality, honesty and integrity as the cornerstone of all field operations.
• Partner with Product, Client Success, Client Solutions, and Global Field Investigations teams to drive partnership expansion.
• Cultivate and maintain relationships with key clients, acting as the primary escalation point for field investigations in Asia Pacific and ensuring seamless, high‑touch service.
• Drive the development of value messaging and client‑facing materials that clearly differentiate IP House’s field investigations offering in region, emphasizing national and regional reach, integrated quality, and single‑point accountability.
• Work with Online Operations teams to standardize processes, technologies, and data/reporting practices across all field investigative activities in region.
• Develop, document, and implement scalable workflows for network expansion, sourcing, vetting, onboarding, assignment, and ongoing review.
• Ensure alignment of regional field investigations initiatives with global process excellence, technology, and commercial strategies—while adapting for local regulatory and operational nuance.
• Recruit, mentor, and manage a high‑performance regional field investigations team, championing a culture of collaboration, innovation, accountability, and continuous learning.
• Establish clear expectations, KPIs, and ongoing development for both in‑house and external field resources.
• Foster transparent communication, regular performance feedback, and strong cross‑team alignment within the regional and global field…