Donor Services Associate

Job posted by (Use the "Apply for this Job" box below)..gov

Location: Lewiston,
Employment Type: Full &/or Part-time/Hourly
Wage: $16.31 per hour
Benefits: /

Accept donated goods from the public, maintain a neat and orderly area inside and outside, and assist in other areas of the store as needed. Part‑time positions may be available with some benefits. Must pass a background check.

• Provide outstanding customer service.
• Greet donors at their vehicle.
• Assist in unloading acceptable donations in a timely and courteous manner.
• Thank donors for donations and ensure a receipt is offered to each donor, regardless of the size of the donation.
• Maintain a well-groomed appearance and acceptable dress in compliance with Goodwill Industries of the Inland Northwest’s Dress Code, including issued DSC vests.
• Prepare records and reports as requested.
• Keep supervisor informed of problems and suggestions related to the job.
• Perform other duties in production and retail as assigned.
• Comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
• Sort donations according to current Goodwill Industries of the Inland Northwest requirements.
• Ensure donations are secure and appropriate sorting is performed indoors.
• Keep the donation area neat, clean, and orderly.
• Ensure equipment is in good working order.
• Maintain an accurate count of donors on the DSC Worksheet.
• Ensure the DSC is properly closed and locked at closing (refer to the Operating Manual).
• Call the supervisor at the beginning of each shift to report in and advise of the condition of the DSC site and donor counts.
• Report any maintenance or safety discrepancies immediately to the supervisor.
• Attend department, organization, and other meetings/training as required.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel and property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality; violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.

OUR MISSION
Goodwill Industries of the Inland Northwest helps people build independence within the communities we serve.

OUR VISION
We at Goodwill Industries of the Inland Northwest will be satisfied only when every person we serve has the opportunity to achieve his or her fullest potential as an individual, enriching our communities.

OUR VALUES
Respect – We treat all people with dignity and respect. We put people first and believe in the potential of individuals to make positive changes in their lives. We pursue and celebrate diversity. We continually seek to exceed the expectations of all stakeholders: donors, customers, participants, employees, volunteers, and community partners.
Quality – We provide programs that are high quality, effective, and relevant to the changing needs of the communities we serve. We place a high priority on safety in all that we do. We embrace innovation, continuous improvement, creativity, collaboration, and change.
Responsibility – We continually strive to meet the highest ethical standards. Stewardship: we honor our heritage by being socially, professionally, financially, and environmentally responsible. We believe in our accountability to our constituents, each other, and ourselves.