Office Associate II

Department of Health and Human Services (DHHS)

Opening Date:
July 29, 2026

Closing Date:
August 11, 2026

Job Class Code:6542

Grade:13 (Admin Svcs)

Salary: $17.73 - $25.53 per hour*

* This is inclusive of a 2.50% recruitment and retention stipend

Position Number:

Location:

This is a full-time position located in Lewiston.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

• Answer routine telephone calls for OADS and quickly route callers to correct resources.
• Create spreadsheets and perform data entry and management.
• Organize, record, and maintain computerized and manual files.
• Operate technical office materials and equipment according to set procedures.
• Perform multiple office support functions related to business and other OADS operational needs.
• Comply with confidentiality requirements and other security protocol.
• Provide excellent customer service.
• Complete and file online Sales Tax Fairness Credit and Rent Rebate tax returns for all eligible OADS clients.
• Maintain all aspects of Client Asset Management billings of OADS clients under Public Guardianship
• Assist Brain Injury Program with processing Brain Injury Authorization Requests.
• Interface with Brian Injury Providers.
• Assist with managing the Adult Protective Services Substantiation Database inquiries.

To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates
1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and
2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of:
Office Assistant I, Office Assistant II, and Office Associate I.

• 1. Outlook or comparable email applications;
• 2. Excel or comparable spreadsheet applications;
• 3. MS Word or comparable word processing applications;
• 4. Receptionist and customer assistance by phone;
• 5. Data entry (entering data and narratives)
• 6. Keyboarding (words per minute).

Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well-being of adults throughout Maine.

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan - The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive…