Customer Service Representative

Do you enjoy helping people and finding solutions when things don’t go as planned? We’re looking for a Customer Service Representative to join our team and be a friendly, dependable point of contact for our customers.

You’ll answer questions, resolve concerns, provide information, and make sure customers know they’re being listened to and taken care of. Some conversations will be simple, while others may require patience and a little extra problem-solving. We’re looking for someone who can handle both with professionalism and a human touch.

• Respond to customer questions by phone, email, and/or chat.
• Listen to customers, understand their concerns, and find practical solutions.
• Handle complaints calmly and professionally.
• Provide clear and accurate information about products, services, and policies.
• Follow up on customer issues when needed.
• Keep customer records and notes accurate and up to date.
• Work with other team members to resolve issues.
• Share recurring customer feedback and concerns with the appropriate teams.
• What We’re Looking For
• Friendly, patient, and genuinely helpful.
• Clear and confident communicator.
• Comfortable speaking with people from different backgrounds.
• Good at listening and solving problems.
• Organized and able to manage several customer requests.
• Comfortable using computers, email, chat, and basic software.
• Reliable and able to work independently.
• Previous customer service experience is a plus, but we’re willing to train the right person.

We believe good customer service starts with treating people the way you’d want to be treated. You’ll have support from your team, opportunities to learn, and the chance to make a real difference in a customer’s experience.

If you’re someone who enjoys helping people, stays calm under pressure, and takes pride in doing a good job, we’d love to hear from you.