Lead Customer Service Representative
Listed on 2026-10-03
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Lead Customer Service Representative
The Lead Customer Service Representative is a high-level customer service position that is one of the first lines of communication within the department. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner. The Lead Customer Service Representative is responsible for answering phones in order to process requests. The Lead Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.
EDUCATION, EXPERIENCE, TRAINING
1. High School Diploma or Equivalent.
2. Previous Customer Service or Medical Office experience preferred.
3. Intermediate Computer skills.
4. Experience with Microsoft office –intranet and word documents.
5. Ability to effectively communicate in English both orally and in writing.
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