Learning Operations & Enablement Manager

Learning Operations Manager

At WEX, we empower employees through impactful learning experiences that drive growth, performance, and business success globally. This role leads the Learning Enablement and Operations Team, overseeing systems, governance, processes, and learning solutions that support enterprise learning, leadership development, compliance, and role‑based training aligned to strategic business priorities.

• Lead governance, intake, and prioritization processes, and knowledge enablement practices to ensure employees have accurate information, expertise, and development resources.
• Optimize learning operations processes, solutions, and services to improve efficiency, reach, scalability, and alignment to business priorities.
• Oversee and optimize the learning technology ecosystem, including LMS platforms, content libraries, and learning tools, while managing vendor relationships.
• Drive the adoption and innovation of generative AI and AI‑enabled tools to improve learning design, delivery, operations, and learner engagement.
• Maintain and evolve standards for adult learning, instructional design, and content quality across learning programs, offerings, and compliance curricula.
• Supervise the Compliance Training Lead to ensure adherence to regulations and internal policies, while modernizing the learner experience for mandatory training.
• Implement and optimize measurement practices that establish meaningful metrics to evaluate learning effectiveness and business impact; partner with People Analytics to apply HR program evaluation methodology.
• Analyze learning data and translate insights into clear narratives that demonstrate business impact and inform decision‑making.
• Coach and develop a high‑performing team of instructional designers, learning operations, and compliance specialists, fostering innovation, agility, and continuous improvement.
• Manage team capacity, resource allocation, and competing priorities across multiple initiatives to ensure timely delivery, quality outcomes, and alignment with business priorities.
• Partner with business stakeholders, HR, and senior learning consultants to align learning solutions with organizational priorities and business goals.

• 3+ years of experience leading, coaching, and developing learning, instructional design, compliance, or learning technology professionals.
• Exceptional communication, consulting, and relationship‑management skills with the ability to influence stakeholders and partners across functions and leadership levels.
• 7+ years of experience in corporate learning and development, with expertise in instructional design, adult learning theory, and learning operations.
• Bachelor’s degree in Learning & Development, Instructional Design, Educational Technology, Human Resources, Business, Organizational Development, or related field;
  Master’s Degree preferred.
• Hands‑on experience managing enterprise learning technology ecosystems, including LMS platforms (e.g., Workday Learning), content management systems, and vendor relationships; familiarity with content development tools (e.g., Articulate 360) and emerging AI technologies.
• Experience leading the implementation and optimization of learning measurement practices, leveraging learning data to evaluate effectiveness and communicate business impact through reporting and insights.
• Experience supporting or overseeing regulatory and compliance training programs, including audit readiness, reporting, and learner engagement strategies.
• Experience implementing knowledge management practices, governance models, content strategies, or performance support solutions that enable employees to access information and expertise at the point of need.
• Strong understanding of adult learning principles, instructional design methodologies, e‑learning development practices, and learning content quality standards.

Pay Range: $ - $. Benefits include health, dental and vision insurance, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

WEX is an equal‑opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug‑free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation.