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Customer Service Rep

Technician​/Advisor

Job in Lewiston, Androscoggin County, Maine, 04241, USA
Listing for: Vipauto
Full Time position
Listed on 2026-01-26
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Job Description & How to Apply Below

485 Sabattus St, Lewiston, ME 04240, USA

Overview

Job Description

Posted Tuesday, December 16, 2025 at 5:00 AM

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

General Summary

The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities
  • Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
  • Work at the counter as a service writer when necessary, serving customers by consulting with them, building relationships, and following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
  • Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers’ vehicles in accordance with VIP standards and procedures.
  • Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both.
  • Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
  • Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
  • Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.
  • Facility and Equipment Maintenance
  • Procedural Compliance
  • Additional Responsibilities (Performs other functions as required.)
  • Communicates with management to ensure compliance with service standards and company policies
    • Performance Measurements

    The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

    Standard Management Work Week

    Schedule: The standard expectation is 5-day work and 40 hours per week.

    Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.

    Required Qualifications
  • Knowledge, Skills, and Abilities
    • Excellent verbal and written communication
    • Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
    • Strong organization and time management skills
    • A comprehensive understanding of automotive servicing and the industry
  • Minimum Education al and/or Experience Level
    • One year of related experience in automotive service field
    • Completion of two-year college or technical school program recommended
    • Or an equivalent combination of education and experience
  • Certificates, Licenses, and/or Registrations
    • Current, valid driver’s license issued in state of residence
    • ASE Certification P2 – Parts Specialist recommended
    • ASE Certification G1 – Maintenance and light repair recommended
    • ASE Certification A4 – Suspension & Steering
    • State Inspection License Required (where applicable)
    • Essential Job Functions

    The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Tech-Advisor job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions,…

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