Sr. Loan Servicing Associate - Acquisitions Servicing

Sr. Loan Servicing Associate - Acquisitions Servicing

Apply for the Sr. Loan Servicing Associate - Acquisitions Servicing role at Northeast Bank
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Northeast Bank is a full‑service community bank and a national commercial real‑estate lender with offices in Maine, Massachusetts, New York, Connecticut, and California. We seek motivated, talented individuals who want to make an impact in a growing company that values its employees, customers, and the communities it serves. We offer competitive compensation, benefits, generous PTO, and a hybrid work environment depending on the role.

The Senior Loan Servicing Associate is responsible for the detailed review and validation of loan files being acquired by the bank. This role plays a critical part in the pre‑boarding process, ensuring that all necessary documentation is accurate, complete, and version‑controlled before loans are entered into the servicing system. The position requires a high level of diligence, coordination, and technical knowledge of loan documentation to reduce risk and support accurate servicing setup.

• Assist with coordinating the boarding process for all loans acquired by the National Lending Purchased Loan team, ensuring accuracy and completeness.
• Obtain customer information (CIF) data for new purchased loans.
• Review and reconcile reports after each boarding process to ensure accuracy and completeness of the Remote Process Automation.
• Track and manage missing data or documentation, collaborating with Boston and Lewiston teams as well as previous servicers for timely issue resolution.
• Act as backup to the finance area to ensure accurate processing of accounting entries.
• Board escrow information including tax, insurance, and flood information.
• Collaborate with the legal team to ensure all collateral is accurately tracked on the system (UCC, Assignment, Mortgage, etc.).
• Generate and dispatch welcome letters to borrowers as part of the loan boarding.
• Generate and dispatch tax authority letters to creditors as part of the loan boarding.
• Act as a backup for quality control edits for newly purchased loans.
• Assist with setting up FASB cost and fee structure per the instructions of the Accounting Department.
• Backup processing of non‑accrual loans to shadow accounting.
• Process loan servicing requests promptly and accurately for newly boarded purchase loans.
• Identify and select the correct version of documents when multiple versions are received in a loan pool; actively participate in meetings supporting the execution of the National Lending strategy.
• Identify inefficiencies in current processes and recommend improvements to enhance efficiency and effectiveness.
• Collaborate with team members and management to implement approved process enhancements.
• Regularly review processes to identify opportunities for optimization and innovation.
• Act as a flexible resource to assist with backlogs, training needs, or coverage during employee absences.
• Successfully pass technical and regulatory examinations as required by the company.

• Strong understanding of loan servicing processes and procedures.
• Proficiency in reviewing legal paperwork and making adjustments in loan servicing software.
• Excellent communication skills to effectively train team members and collaborate with trainers.
• Ability to research and resolve complex discrepancies.
• Attention to detail and accuracy in data validation and processing.
• Familiarity with regulatory requirements in loan servicing.
• Minimum 3–5 years of previous experience in a similar role or in the financial services industry.

• Must be able to remain in a stationary position for long periods of time.
• Must be able to occasionally lift up to 25 lbs.
• Consistently operates a computer and other office machinery such as calculators, copy machines, and printers.
• Climate‑controlled general office setting with moderate noise level.
• Must express or exchange ideas and meaning with co‑workers, supervisors, customers, and vendors.

Mid‑Senior level

Full‑time

Finance

Banking

Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, veteran status, or any other classification protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees.