Customer Service Representative – Mortgage & Banking Support

Our client is a top financial institution with significant North American holdings.

They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
Introduction
:
Prime Hires is seeking a skilled Customer Service Representative – Mortgage & Banking Support to join our client in support of an existing vacancy.

Contract Period: 7 months
Pay Rate: $22 per hour
Location
:
Lewiston, ME
Location Type: Hybrid
Business

Hours:

Monday-Friday, Core Business Hours
Job Responsibilities:

• Provide exceptional customer service support to banking and mortgage clients through phone, email, and online channels.
• Assist customers with mortgage-related inquiries, account information, payment details, and banking services.
• Review and verify customer documentation while ensuring accuracy and compliance with company policies.
• Handle customer concerns, resolve issues efficiently, and escalate complex matters when required.
• Maintain accurate records of customer interactions and transactions in internal systems.
• Support loan servicing, account maintenance, and general banking operations.
• Ensure compliance with banking regulations, privacy standards, and internal procedures.

• High School Diploma or GED required
• 1 year of banking, mortgage, financial services, or customer support roles experience.
• Basic understanding of mortgage processes, loan servicing, and banking products.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in MS Office and customer management systems.
• Experience handling mortgage servicing or loan-related customer inquiries.
• Knowledge of banking compliance and customer verification processes.
• Strong attention to detail and organizational abilities.
• Ability to work independently and collaboratively within a team environment.

We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors.

We champion building a diverse and inclusive environment.