Assisted​/Personal Care Agency Supervisor

Department of Health and Human Services (DHHS) Social Services Program Specialist II

Opening Date:
February 26, 2026

Closing Date:
March 11, 2026

Job Class Code: 5093

Grade: 25 (Supervisory Services)

Salary: $58,552.00 - $82,700.80 per year
* * This is inclusive of a 2.00% recruitment and retention stipend

Position Number:

Location:

Augusta, Lewiston or Portland

-ANTICIPATED VACANCY-

As a Social Service Program Specialist II, you will be directly supervising a team and providing leadership and supervision to surveyors conducting licensing surveys and complaint investigations for assisted housing facilities and personal care agencies. You will coordinate surveyor activities with other leaders/manager of this unit, and will ensure that the licensing surveys and complaint investigations are appropriately scheduled in a timely manner, that staff have necessary oversight and support to complete their work efficiently and effectively, that all documentation is completed in accordance with unit policies/procedures and that technical assistance is available to licensees.

This position will require statewide travel and occasional overnight stays.

You will also:

• Review statements of deficiencies to ensure that they are written in accordance with the principles of documentation.
• Provide orientation training for new staff and ongoing training for current staff.
• Review plans of correction to ensure acceptable response to identified deficiencies.
• Complete performance evaluations for direct reports and assist the Program Manager in administrative support staff evaluations.
• Triage complaints and assign workloads.
• Provide technical assistance to providers and facilitate meetings when necessary to ensure that providers and assigned team understands the licensing regulations and license application requirements.
• Assist Program Manager with enforcement decisions and documentation.
• Communicate, as necessary with DHHS offices to ensure that they are aware of licensing-related issues and deficiencies.
• Monitor and collect program reports, data, and related information in order to evaluate program performance and generate information for department decision making.
• Review and assess statistical data regarding type, nature, and frequency of services delivered in order to prepare required and requested service delivery reports.
• Participation in onsite surveys.

An eight (8) year combination of education and/or professional experience in specific option area (the healthcare or social service field).

• Knowledge of investigative techniques
• Knowledge of state and federal requirements governing Assisted Housing Facilities and Personal Care Agencies
• Previous experience working in or knowledge of Assisted Housing Facilities and Personal Care Agency service system
• Previous supervisory/team lead experience
• Ability to be an effective team member and team leader
• Excellent written and verbal communication skills
• Ability to prioritize work

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The mission of the Division of Licensing and Certification is to ensure Maine’s citizens receive quality and effective health care and social services by developing and applying regulatory standards that help people have safe and appropriate outcomes.

For additional information about this position…