Patient Access Specialist Lewiston, ME

Patient Access Specialist

We are looking for a Patient Access Specialist to support patient-facing operations across urgent care and outpatient laboratory settings in Lewiston, Maine. This long-term contract opportunity is ideal for someone who enjoys helping patients, managing front-end access tasks, and working in a fast-paced healthcare environment. The role includes a rotating schedule that may involve weekdays, alternating weekends, and on-call coverage after training.

Candidates with customer service experience and familiarity with healthcare registration systems will be well positioned for success.

Responsibilities:

• Welcome patients and visitors professionally, creating a positive first impression in urgent care and outpatient lab environments.
• Complete registration activities accurately, including demographic updates, insurance verification, and collection of required intake information.
• Coordinate patient access workflows by confirming eligibility, securing authorizations when needed, and supporting benefit-related inquiries.
• Respond to inbound phone calls and patient questions with professionalism, clarity, and a service-oriented approach.
• Use electronic health record and patient access platforms to document activity, maintain records, and support efficient scheduling and check-in processes.
• Assist with billing-related intake tasks by ensuring account information is complete and aligned with organizational standards.
• Support rotating coverage needs, including alternating weekend schedules and on-call responsibilities following training.
• Work collaboratively with clinical and administrative teams to maintain smooth patient flow and timely service delivery.