Patient Access Specialist Lewiston, Maine | Robert Half

Patient Access Specialist

We are seeking detail-oriented and compassionate Patient Access Specialists to join our healthcare team in Lewiston, Maine. Opportunities are available across multiple departments, including the Emergency Department (ED), Urgent Care, and Float Pool. Contract-to-hire opportunity!

As a Patient Access Specialist, you will serve as one of the first points of contact for patients and visitors. You will help create a smooth and positive patient experience while handling registration, scheduling, insurance verification, data entry, and other administrative responsibilities.

Candidates with customer-facing experience are encouraged to apply. Experience in healthcare is helpful but not required.

Key Responsibilities

• Greet and assist patients, families, and visitors in a courteous and professional manner.
• Collect and verify patient demographic, insurance, and financial information accurately.
• Perform patient registration, check-in/check-out, appointment scheduling, and admissions duties.
• Explain required forms, hospital policies, and insurance processes to patients.
• Enter and maintain accurate patient information within electronic health record systems.
• Collaborate with clinical and administrative teams to support efficient patient flow.
• Protect patient confidentiality and follow HIPAA and organizational privacy requirements.
• Adapt to fast-paced, high-volume healthcare environments and varying patient needs.
• Provide professional and compassionate customer service, including during high-stress situations.
• Accurately enter information using computer and electronic systems while maintaining productivity and attention to detail.