Field Technician

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Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

• Passion - Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging
• Pursuit of Excellence - Continuous improvement, committed, attention to detail
• Accountability - Lead by example, follow through, integrity, create trust with team & customers
• Agility - Flexible & adaptable, embrace change, ability to multi-task, sense of urgency
• Teamwork - Proactive & effective communication, respect, humility, curious, open minded, diversity

The purpose of the Field Technician is to provide technical installation and customer support service to all Modula Inc. customers, using technical and mechanical knowledge and available resources to ensure customer satisfaction.

• Effectively analyze problem situations pertaining to breakdowns of customer equipment and recommend action necessary to correct the situation for the customer.
• Exhibit a professional demeanor, promote goodwill between the company, dealers, vendors, and customers by providing a superior level of customer service.
• Observe, analyze, and determine corrective course of action for service and repair of customer equipment.
• Perform necessary repairs to correct analyzed situations in a professional and productive manner.
• Perform scheduled maintenance on equipment for contracted customers according to Modula Scheduled Maintenance policies and procedures and proactively address needed repairs with Customers.
• Prepare necessary documentation relating to each service call in a neat and accurate manner.
• Follow safety rules and ensure that hazardous waste is disposed of properly.
• Provide one-on-one, end-user problem resolution either on-site or by using phone communication.
• Deliver, tag, set up, and assist in the configuration of end-user hardware, software, and peripherals.
• Coordinate appropriate repair of equipment and software covered by third-party vendors.
• Support service team with answers to frequently asked questions from dealer, vendors, and customers.
• Participate in a 24/7 on-call rotation.
• Actively utilize Modula provided training programs to increase knowledge, skill, and proficiency.
• Perform other duties as assigned.

• Maintain parts and supplies inventory in company provided tool kit.
• Maintain tool kit to ensure that it is clean and organized.
• Perform factory-authorized modifications per specifications.
• Ensure keeping tools required for performing the job effectively and safely.
• Keep work area clean and free of clutter and keep tools clean and in good repair.
• Follow customer's safety and housekeeping guidelines while on customer site.

This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in collaborating with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and leadership skills, and mechanical/electrical aptitude.

• High school education, plus one to three years mechanical, electrical, and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Ability to communicate effectively with customers, management, and co-workers.
• Ability to read metrics and interpret schematics.
• Ability to read and understand necessary service and training manuals.
• Maintain a good understanding of industry innovations…