Manager, Management

Job Description

As Performance Manager with Fedcap Families, you will lead one of our Opportunity Centers supporting individuals receiving Temporary Assistance for Needy Families (TANF) through the ASPIRE program in partnership with the Maine Department of Health and Human Services. As the primary contact for referred families, you will provide individualized career services to help participants prepare for, secure, and sustain employment—laying the groundwork for long-term economic mobility.

• Manage daily operations and performance of one or two Opportunity Centers, leading a team of six to 20 staff to foster a high-energy, accountable, and growth-focused environment.
• Conduct weekly data-informed supervisions and regular performance reviews to drive continuous improvement and staff development.
• Collaborate with local leaders and program staff to develop solutions and lead initiatives for program growth and improvement.
• Represent Fedcap at external partnership and networking events, building community connections.
• Oversee quality assurance by auditing cases monthly to ensure compliance and readiness.
• Serve as hiring manager for open positions, proactively address performance challenges, and support employee growth through coaching and feedback.

• Bachelor’s degree in Social Work, Counselling, Psychology, Human Services, Public Administration, Business Administration, or a related field. Master’s degree preferred.
• At least 3 years’ experience in career services, case management, workforce development, or social services—preferably serving low‑income, TANF, or other public‑benefit populations.
• At least 5 years’ experience supervising and leading teams to achieve performance outcomes, ideally in career services, case management, workforce development, or social services.
• Exceptional interpersonal and relationship‑building skills grounded in empathy, cultural humility, and a belief in the capacity of people.
• Proven strong customer service mindset, with the ability to anticipate employer, funder, participant and team needs, respond quickly, and sustain trust‑based relationships.
• Exceptional written and verbal communication skills, with the ability to convey value, manage stakeholder expectations, and influence without formal authority.
• Strong data literacy, including experience managing dashboards, KPIs, and performance reports to guide strategic decision‑making.
• Excellent organizational and time management abilities, with skill in prioritizing and tracking multiple cases in a fast‑paced, data‑driven environment.
• Technologically proficient and adaptable, with experience documenting services and outcomes in electronic case management systems and strong proficiency in Microsoft Office Suite, Microsoft Teams, and collaboration tools such as Zoom and SharePoint.

• Minimum starting salary $60,000, depending on experience.
• Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.

Fedcap Families helps Maine families achieve long‑term economic well‑being through access to employment, training, education, and community resources. Our services include case management, work readiness, vocational and employer‑based training, job placement, and post‑placement support. We operate statewide through 16 locations with 185 dedicated team members.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.

Website: (Use the "Apply for this Job" box below)./