Inside Sales Account Manager

Lewiston–Auburn, ME | Hybrid · $60–75K+ base + bonus

About the Company

Our client is a family-owned, independent full-line industrial distributor with more than 70 years of success. With over 150 employees and locations throughout New England, Upstate New York, and the Eastern seaboard, the company has built a strong reputation through technical product knowledge, responsive service, and a genuine commitment to its customers and employees. The organization provides a broad range of industrial products and solutions, including cutting tools, abrasives, safety and PPE, packaging supplies, machinery, chemicals, adhesives, fasteners, and MRO products.

Position Overview

The Inside Sales Representative / Account Manager will manage relationships with new and existing B2B customers while supporting product inquiries, quotations, order processing, and account growth. This individual will work closely with outside sales, purchasing, warehouse, and operations teams to deliver a responsive and seamless customer experience.

Key Responsibilities

• Build and maintain strong relationships with manufacturing, industrial, construction, and commercial customers
• Respond to customer inquiries by phone, email, and in person
• Provide accurate product, pricing, inventory, and lead-time information
• Recommend industrial products and solutions based on customer applications and business needs
• Prepare quotations, process sales orders, and coordinate order fulfillment
• Identify opportunities to increase revenue through cross-selling, upselling, and account development
• Partner with outside sales representatives to grow existing accounts and pursue new business opportunities
• Resolve order, delivery, pricing, and product-related concerns professionally and efficiently
• Coordinate with purchasing, warehouse, logistics, and vendor partners to meet customer expectations
• Maintain accurate customer, sales, and order information within company systems
• Stay current on industrial products, market trends, competitive offerings, and vendor solutions

Qualifications

• 3+ years of inside sales, account management, customer service, or sales support experience
• Experience in industrial distribution, manufacturing, MRO, construction supplies, tools, safety products, or a related industry is preferred
• Strong communication, relationship-building, and problem-solving skills
• Ability to manage multiple customer requests, quotations, and orders in a fast-paced environment
• Ability to collaborate effectively with sales, purchasing, warehouse, and operations teams
• Proficiency with Microsoft Office, CRM, ERP, or order-management systems is beneficial
• Base Salary: $60K–$75K+ (flexible for experience) + bonus and incentive programs
• Comprehensive health, dental, vision, and life insurance
• 401(k) with company match
• PTO, sick leave, and paid holidays