Branch Manager II

Job Title

Pay Range: $65,257.92 - $ (Annually)

Lead a team seeking to provide the world's best customer experience. Help customers and achieve sales goals by identifying financial needs and by offering appropriate services. Develop expertise in consumer and business lending to expand relationships, serving as a trusted advisor. Coach team members and oversee operations.

Exhibit core values of integrity, respect, responsibility, excellence, teamwork, diversity, independence, and community. Provide leadership: foster a positive, team-oriented environment where employees can't imagine working anyplace else; lead the sales and sales-coaching process to achieve individual and team goals; invest in the community through civic engagement and strategic event sponsorship; earn customer advocacy by personalizing experiences and being genuinely helpful; develop external advocates through robust engagement with customers, prospects, and influencers;

lead recruiting, hiring, performance management, and career development of team members; set business development, sales, and local market strategy.

Sales and servicing: engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships. Listen actively to identify financial needs, including daily banking, borrowing, saving, and referral opportunities. Proactively identify, schedule, and conduct external business calls to originate and expand customer relationships. Contact existing customers to review relationships, discover opportunities, and onboard customers.

Maintain current knowledge of features and benefits of all products, services, and digital solutions. Identify and offer consumer and business loan solutions that meet borrowers' financial goals. Handle complex service issues and enlist support of appropriate staff for advanced problem resolution. Process transactions, open accounts, and close loans in compliance with performance standards.

Operations: manage staffing levels to support the customer experience. Ensure branch facilities are functional and attractive. Follow risk management policy and procedure to ensure compliance with local, state, and federal regulations.

General: conform to standards for punctuality, attendance, and professionalism per the employee handbook. May travel or relocate to other branches, change schedule, and perform other duties as needed.

Knowledge/skills/experience: high school diploma or equivalent required; college, business, banking, or professional training helpful. Two years experience in sales, retail banking, lending, customer service, and/or operations. Demonstrated advanced lending proficiency and personal computer literacy.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals.

Our holistic health and wellness programs allow each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin, or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans.