Service Coordinator - Full Time | Lewiston, ME

Hourly Pay Rate: $47,000 Per Year Salary

The Service Coordinator plays an important role in supporting the quality, compliance, and coordination of residential services at Support Solutions. This position works under the direction of the Director of Care Management and provides guidance, training, documentation support, and compliance oversight to Residential Coordinators and residential staff.

This role helps ensure that Person-Centered Plans, Individual Service Plans, Reportable Events, required documentation, and regulatory expectations are completed accurately, timely, and in alignment with agency standards. The Service Coordinator also participates in service planning meetings and supports communication between individuals served, guardians, case managers, staff, and other team members.

This is a great opportunity for someone with strong human services experience who enjoys organization, communication, compliance, and helping teams stay on track.

The Service Coordinator is responsible for supporting residential programs through service planning, documentation oversight, compliance tracking, and staff guidance.

Supporting the development, review, and tracking of Person-Centered Plans and Individual Service Plans

Coordinating and participating in service planning meetings with individuals, guardians, case managers, residential staff, and other team members

Writing or revising PCP/ISP goals, service descriptions, narratives, and required documentation

Maintaining tracking systems for annual documents, deadlines, required follow-up, and planning needs

Assisting with intake documentation, electronic files, Therap entry, Personal Information data, PIL/MAR setup, and required records

Reviewing and supporting Reportable Event documentation for accuracy, completeness, timely submission, and follow-up

Providing coaching, clarification, and guidance to Residential Coordinators and staff when documentation or follow-up needs improvement

Supporting compliance with Maine Care Waivers, HCBS requirements, licensing expectations, behavior regulations, agency policies, and documentation standards

Maintaining professional communication with managers, guardians, case managers, external providers, and internal team members

Participating in the agency’s on-call supervisor rotation

Other duties as assigned;

Applicants for the Service Coordinator position should be organized, professional, detail-oriented, and able to manage multiple responsibilities while maintaining strong communication and documentation standards.

Minimum and preferred qualifications include:

High school diploma or GED required

One to three years of experience in residential services, case management, human services, healthcare, compliance, or a related field preferred

Experience with person-centered planning, ISP/PCP documentation, Maine Care services, or residential programming preferred

Proficiency with Microsoft Office required

Experience with Therap, Evergreen, Saddleback, or similar documentation systems preferred

Ability to learn and accurately use electronic documentation systems

Successful completion of required agency training

Ability to maintain confidentiality and follow agency, state, and federal documentation standards

Strong written and verbal communication skills

Ability to communicate professionally with individuals served, guardians, staff, managers, case managers, and external providers

Ability to manage deadlines, maintain organized records, and follow through on assigned responsibilities

Valid Driver’s License required

Valid Auto Insurance required

Must be authorized to work in the USA

This is a full-time, exempt salaried position;

Schedule:
This is a full-time, exempt position within the Residential Department. The schedule and availability expectations will be discussed during the hiring process. This position also participates in the agency’s on-call supervisor rotation.