Career Center Consultant - Multiple Limited Period Vacancies

Competitive Skills Scholarship Program Case Manager

The Competitive Skills Scholarship Program (CSSP) helps eligible Maine people access education and training that leads to high-wage, in-demand employment. As a member of the CSSP Intake Team, you will serve as a dedicated case manager responsible for determining program eligibility and helping participants develop individualized career and training plans.

This position combines analytical decision-making with customer-focused career counseling. You will evaluate eligibility under program laws and policies, work directly with applicants to gather required documentation, and guide participants in selecting education and training that aligns with their skills, interests, and Maine's workforce needs.

Successful candidates are skilled at balancing customer service with sound judgment. You will independently evaluate applications, interpret program requirements, and provide career counseling that results in comprehensive employment and training plans. Attention to detail, strong communication skills, and the ability to manage multiple cases are essential.

Representative tasks:

• Serve as the primary case manager for applicants throughout the CSSP eligibility and enrollment process.
• Review applications and supporting documentation, interpret program statutes, rules, policies, and procedures, and make independent eligibility determinations.
• Communicate with applicants by phone, email, Microsoft Teams, and electronic messaging to explain program requirements, request documentation, answer questions, and communicate eligibility decisions.
• Provide individualized career coaching to help participants identify education and training pathways that align with their interests, skills, experience, and career goals.
• Develop comprehensive employment and training plans, identify barriers to success, and connect participants with appropriate education providers, supportive services, and community resources.
• Maintain accurate, timely, and confidential electronic case records, including case notes, eligibility determinations, correspondence, and other required documentation.
• Monitor caseloads and application timelines to ensure timely processing and compliance with program requirements.
• Collaborate with Career Center staff, education and training providers, and community partners to coordinate services and support participant success.
• Utilize electronic case management systems, Microsoft Teams, Outlook, Word, Excel, and other technology platforms to effectively manage cases and deliver customer service.
• Participate in continuous quality improvement efforts to promote consistent application of CSSP policies and enhance program effectiveness.

Knowledges, skills, and abilities required:

• Ability to interpret and apply statutes, regulations, policies, and procedures with consistency and sound judgment.
• Strong career counseling, interviewing, and customer service skills.
• Ability to analyze complex information and make accurate eligibility determinations.
• Excellent organizational skills with the ability to manage multiple cases and competing priorities.
• Strong written and verbal communication skills.
• Experience using electronic case management systems and Microsoft Office applications.
• Ability to build rapport with participants from diverse backgrounds while maintaining professionalism, confidentiality, and impartiality.

The MDOL/Bureau of Employment Services believe our employees should reflect the diversity of the populations we serve, including racial, cultural and ethnic diversity and people with disabilities. We welcome and encourage all applicants with interest in this position and who believe they meet minimum qualifications below.

Minimum qualifications:

(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)

• Interpersonal skills:
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members.
• Customer/quality skills:
  Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Accountability skills:
  Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including learning necessary job knowledge and associated laws,…