Teller, Customer Service​/HelpDesk

About The Role

First Bank of Montana is hiring a Part Time Teller to be an integral part of our team in Lewistown, Montana. The schedule will be 30‑35 hours per week. Tellers provide outstanding service to customers while accurately performing account transactions, including deposits, withdrawals, loan payments, and other services. The position requires a positive attitude, great customer service skills, and the ability to work in a team atmosphere and promote the bank's products and services.

Professionalism, confidentiality, good attendance, punctuality, flexibility, and adaptability are a must.

Must comply with applicable laws and regulations, including but not limited to the Dodd‑Frank Act, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a score of 85% or greater by the due date.

• Perform all paying and receiving functions of a teller, assisting customers with transactions involving deposits, withdrawals, cashing checks, etc.
• Understand and use bank software to complete transactions.
• Accept checks for cashing, verify endorsements, validity, and fund availability; identify forged checks and counterfeit bills.
• Accept loan payments.
• Balance cash at the end of each workday, locate overages and shortages, sell excess cash to the vault in a timely fashion, and maintain established cash levels.
• Follow all branch, division, and corporate policies and procedures.
• Process and record night deposit transactions and resolve errors and problems when discovered.
• Accept and process cash advances.
• Organize, sort, count, strap, and label money to sell to the vault.
• Process telephone transfers.
• Know and follow opening and closing procedures for drive‑up and lobby.
• Collect accurate information to complete CTRs and MIL.
• Adhere to the Cash Difference and Limit Policy.
• Follow Teller Capture procedure manual and ensure that all tellers follow policies and procedures regarding teller capture.
• Answer incoming phone calls as assigned.
• Notify supervisor of procedural or equipment issues with scanning.

• Keep management appropriately informed of area activities and any significant problems.
• Participate in community service and bank‑sponsored activities that serve and support the mission and values of First Bank of Montana.
• Provide superior internal and external customer service: demonstrate self‑governance, courtesy, and respect toward external and internal customers.
• Represent First Bank of Montana professionally, including a positive “can‑do” attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs.
• Keep work area tidy and maintain customer privacy.
• Attend and participate in meetings as required.
• Regular and predictable attendance is essential for in‑person customer contact.
• Perform additional duties as requested or assigned.

• High school diploma or equivalent.
• Banking and/or customer service experience preferred.
• Cash handling experience preferred.

• Ability to work quickly and accurately.
• Ability to understand and follow written and oral instructions.
• Strong verbal and written communication skills.
• Good knowledge of Microsoft applications such as Word, Excel, Outlook, etc., and the willingness to learn new systems/applications.

Must be able to routinely perform work indoors in a climate‑controlled shared work area with minimal noise.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties, the employee is often required to sit, use hands in repetitive motions (finger, grasp, handle, or feel), and talk or hear.

The employee is occasionally required to stand, walk, and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones,…