Library Services Representative - Adult Services; Part-Time

Under the supervision of a Library supervisor;
Performs a variety of paraprofessional duties in the Library including customer service; checking out materials; information and reference service, instruction, and circulation functions. Assists patrons with library systems and questions in-person, via phone and email; monitors library materials; coordinates various backend processes; troubleshoots equipment; coordinates projects and activities of others; participates in Library Outreach activities; identifies areas of opportunity and shares suggestions to address deficiencies in processes and procedures.

Distinguishing Characteristics:Under direct supervision, performs entry-level professional duties. Employees at this level initially work under close supervision while performing duties and learning the procedures related to the assigned area of responsibility.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Performs general and in-depth questioning to respond appropriately to information needs.
• Assists and instructs patrons in using the library's resources, services, computers, printers, copiers, fax, vending, other equipment and software.
• Assists patrons with directional and procedural inquiries.
• Creates and maintains library customer accounts.
• Uses search and retrieval techniques to locate appropriate print, audiovisual, and electronic materials.
• Understands, follows, and interprets library policies and procedures.
• Assures confidentiality of library customer account records.
• Participates in Library outreach activities.
• Assists and backs up other library units as assigned.
• Assists with opening and closing procedures.
• Participates in maintaining the organization and cleanliness of the Library.
• Performs other related duties as requested, assigned, or required.

• Provides in depth reference, research, and readers advisory assistance for patrons.
• Instructs and assists makerspace and digital media lab users with equipment and software.
• Assists with the Interlibrary Loan service including verification, requests, receiving, processing, tracking and returning of materials.
• Assists with the implementation of library programs and events.
• Designs and creates displays, reading lists, signage, flyers, posters, and other publicity to promote library resources, services, and programs.

Two (2) years of college required.

Six (6) months of experience in customer service required. Two (2) years of library experience preferred.

Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.

None

Must be available to work nights, weekends, and some split shifts as required. Bilingual in Spanish preferred.

Basic library principles and practices;
Organization of library materials including Dewey Decimal system; customer service methods and techniques; a variety of office equipment, software, and applicable databases; and human behavior and performance.

Analyzing and performing and/or managing a variety of library projects from planning through implementation; exercising initiative and independent judgment to make basic operational decisions and respond to various customer service needs using courtesy, persuasion and tact; effectively communicating, obtaining, and relaying information with staff, volunteers, and customers; teaching individuals and groups; multi-tasking and adapting to changing environments; learning and utilizing new processes, procedures, software, and equipment;

resolving customer complaints and concerns; interpreting, applying, and explaining rules, regulations, policies, and procedures; using standard office practices and automated systems; using personal computer including Microsoft Office or similar word processing programs, email, and the internet; accepting responsibility for his/her actions; performing work accurately and thoroughly; following instructions, safety practices, and standard operating procedures in performing assigned tasks; communicating effectively, clearly, and concisely both orally and in writing;

prioritizing workload and organizing time to meet deadlines; being punctual and attending work regularly; paying close attention to detail; and working effectively with people regardless of their race, sex, color, religion, national origin, age, disability, gender identity or expression, sexual orientation, veteran's status, genetics, or job type.

This is primarily a sedentary office classification although standing in work areas, walking between work areas, and physically moving library…