Project Service Coordinator

POSITION SUMMARY

The Project Services Coordinator (PSC) supports the Project Management team in the execution of customer programs and day-to-day project operations. This role assists with order entry, customer portal management, and coordination of project information across internal departments including logistics, purchasing, and distribution. The PSC plays a key role in maintaining accurate project data, providing order status updates to customers, and supporting Project Managers (PM) and Executive Account Directors (EAD) to ensure successful project execution.

The position functions as an integral part of the project management team by promoting strong communication, teamwork, and a high level of customer service.

• Manage and maintain customer demands, purchase orders, and project data received through email and customer online portals.
• Perform order entry and maintain accurate order information within company systems.
• Support customer portal management including uploading project documentation, order updates, shipment information, and other required data.
• Provide customers with order status and shipment tracking information through customer portals, email communication, and shared tracking sheets.
• Participate in weekly or bi-weekly customer conference calls and provide order status updates and project progress information.
• Address customer communications professionally and respectfully, demonstrating the ability to resolve concerns, needs, and questions in a timely manner.
• Manage customer inquiries by documenting requests in tracking logs, coordinating with the Project Management team to determine appropriate disposition, and communicating responses back to customers.
• Train and collaborate with Project Administrators to ensure accurate order entry and required project data is properly maintained for assigned customer accounts.
• Work closely with logistics and distribution teams to coordinate shipping schedules for rollouts and individual orders.
• Assist the Project Managers (PM) and Executive Account Directors (EAD) with project execution activities including administrative coordination, documentation management, and cross-functional communication.
• Maintain accurate project documentation and communication records.
• Perform other related duties as assigned.

This position does not have direct reports.

Expert level proficiency in Excel including pivot tables, V‑Lookups, data analysis, charting, and spreadsheets; high level of proficiency in Microsoft Word, PowerPoint, Outlook, and other standard programs; knowledge of materials, methods, and the appropriate tools to construct objects, structures, and buildings; knowledge of or use of CAD drawings, floor plans, and blueprints is preferred.

Bachelor’s degree in Business, Communications, or related field preferred; combination of education and experience will be considered. 2+ years of experience in account or project management.

• Must be able to travel regionally up to 25% of the time or as required.
• Varying work schedules based on business need are sometimes required.
• Frequently required to sit, stand, walk, talk, and hear.
• Must have a valid driver’s license.
• Ability to operate a computer keyboard.
• Ability to read a variety of materials.
• Ability to sit and stand for extended periods of time.
• Ability to carry and lift materials up to 25 lbs.