Permit Technician

Position Summary

This position is part of a job family progression, offering a clear path for growth. After one year in the role, employees who meet established performance and competency requirements may become eligible for promotion to Senior Permit Technician. Progression is not automatic and depends on meeting all internal criteria.

Performs duties associated with permits and provides clerical support for assigned department/division. The position works closely with internal and external customers to obtain information to complete accounts payable work processes.

Under general supervision, performs entry‑level professional duties such as preparing recurring reports and analyzing, interpreting, and summarizing data. Employees at this level initially work under close supervision while performing duties and learning the procedures related to the assigned area of responsibility.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation so that qualified employees can perform the essential functions of the job.

• Performs duties associated with tracking and issuing permits, certificates, and issue letters to customers advising of violations or certificate renewals.
• Prepares reports as needed.
• Answers telephone; greets customers at the counter and responds to inquiries; gives and relays information as needed.
• May take and transcribe dictation; compose memos; take notes in meetings and transcribe as needed.
• Organizes, maintains and updates files and records as required. Assists others with scanning their files as needed.
• Assist in the preparation of budgets, prepare expenditure estimates, and gather and organize supporting data. Monitor individual accounts within these budgets to track expenditures.
• Establishes and maintains appropriate databases including physical and electronic files for the department. Prepares reports as directed.
• Initiates correspondence on a variety of matters requiring an understanding of department and City policies, procedures and ordinances.
• Enters payroll hours into financial/payroll system for assigned area of responsibility.
• Operates office equipment, including copiers, facsimile machines, and computers; inputs and retrieves data and text.
• Receives cash, check or charge payments as required.
• Provides support for assigned area of responsibility such as ordering supplies, managing calendars and schedules, screening calls, arranging appointments, meetings, and conferences, as directed.
• Performs all other related duties as assigned.

Education
:
High School Diploma or GED.

Experience
:
One (1) year of customer service and cash handling experience required.

Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.

None. ICC certified Permit Technician preferred.

Knowledge of sound business correspondence and ability to proofread for grammar, spelling, and punctuation with a high degree of accuracy; customer service methods and techniques; and business software including Excel spreadsheets and Word documents.

Skilled in:

• 10 key entries; reconciling payments
• Multi‑tasking
• Organizing and analyzing invoices
• Showing consideration for and maintaining good relations with others
• Operating standard office equipment such as personal computer, calculator, and copier
• Accepting responsibility for actions
• Performing work accurately and thoroughly
• Following instructions, safety practices, and standard operating procedures in performing assigned tasks
• Communicating effectively, clearly, and concisely both orally and in writing
• Being punctual and attending work regularly
• Working effectively with people regardless of race, sex, color, religion, national origin, age, disability, gender identity or expression, sexual orientation, veteran's status, genetics, or job type

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