Global Business Services Intern

DESCRIPTION

We're searching for engaged, and highly motivated interns to join Acosta Group/CROSSMARK! The Global Business Services (GBS) team is looking to welcome an intern to join us in the summer of 2025. In this role, you will work alongside teammates from multiple aspects of the business and gain knowledge in the areas of trade management, deduction management, order processing, and retail business acumen on how to drive results in the consumer-packaged goods industry.

RESPONSIBILITIES

_Responsibilities_

+ Weekly review and management of trade payment policies for assigned divisions and clients; working closely with cross functional teams to research, validate, dispute and resolve trade and non-trade deductions in ARCollect

+ Publish deduction scorecards for each client within an assigned region on a biweekly basis (2x month), and respond to questions on the scorecards, as needed

+ Hold meetings with the Sales Director to review ARCollect scorecards on a bi-weekly basis (2x month), and drive compliance to set processes

+ Collaborate with the GBS team to work with Trade Managers, Trade Specialists, and Customer Specialists in resolution of client and customer needs

+ Become familiar with the technology, workflow tools and the process for managing client sponsored promotions

+ Liaison with the GBS Analyst, GBS Team Lead, and Trade Manager responsible for fielding process-related questions

+ Partner with GBS Analyst to assist with tasks so they are completed timely and accurately

+ Be the point of contact for inquiries from the GBS Analyst team related to questions or concerns with assigned tasks, and partner with GBS leadership on resolution.

+ Become knowledgeable in root cause analysis and action plans developed by the GBS team to address issues

+ Work with Deduction Manager to determine how to best manage nonstandard processes

+ Support and escalate client/customer issues, as needed

+ Provide support administrative tasks, as needed

+ Create and implement glide paths that measure and track progress towards client deduction resolution, as needed

QUALIFICATIONS

_Qualifications_

We're searching for an intern who can perform each essential duty successfully. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. In addition, we are searching for individuals with the following experience:

+ MAC OS, PC, and Microsoft Office (Word, Excel, PowerPoint, and Outlook) proficiency

+ Excellent interpersonal, organizational and research skills

+ Detail-oriented and team player

_Education_ :
High school diploma or general education degree (GED) required, college courses spanning across finance, operations, and supply chain management a re preferred. Global Business Services manages the receiving and processing of customer orders, order fulfillment, delivery, invoicing, collection of customer payments, and cash application.

Experience :
No prior experience required. But professional work experience is highly recommended.

Supervisory Responsibilities :
This job has no supervisory responsibilities.

Working Conditions :
Office Environment minimum 3 days per week (Tues, Wed, Thurs) based out of our corporate HQ in Lewisville, TX. Minimal travel may be required to offsite locations such as a retailer for role enhancement.

Language Skills :
English is the primary language skill.

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category:
Administration

Position Type:
Full time

Business Unit:
Sales

Salary Range: $22.00 - $22.00

Company:
Crossmark Inc.

Req