Operations Manager - Physician PFS - Healthcare Revenue Cycle

Job Family: PFS General

Travel Required:

Up to 10%

Clearance Required:

None

The Operations Manager oversees the day-to-day operations for Physician Managed Services. The Operations Manager position will be aligned with the Lewisville, Texas service center. This position is responsible for meeting and exceeding department goals, client KPIs, and managing daily operations and staff for assigned projects. This position will maintain relationships with client operations leadership at the service level and will monitor compliance with State and Federal laws and guidelines.

The Operations Manager will perform all job-related duties, as assigned. Key job responsibilities will be the ability to effectively lead multiple or large-scale projects, represent the Organization in a professional manner, fostering an environment of trust and respect, while developing and mentoring team members. This position will be on a hybrid schedule working two days in the Lewisville, TX office and three days from home.

• Able to prioritize tasks and work independently without supervision
• Excellent verbal and written communication skills
• Strong attention to details and accuracy
• Strong analytical and research skills
• Solid understanding of CMS-1500 and electronic equivalent
• Understand and meet clients’ specific needs
• Ability to lead, mentor and develop team members
• Meet and exceed department goals
• Support new project implementation and operational transition
• Special client projects
• Fill-in for Supervisors
• Monitor productivity, legal compliance, and compliance with client policies & procedures
• Hire, review, discipline and terminate
• Verify and monitor time off requests
• Ensure employee compliance with Guidehouse policies and procedures
• Provide reports and statistical information for management and clients
• Client services liaison
• Monitor client revenue reports
• Assist team where needed
• Process month-end procedures for Guidehouse
• Promote teamwork and a positive work environment
• Travel to other Guidehouse locations and client sites as needed

• Ensure compliance with all client policies and procedures
• Work with client to develop efficient workflows that promote success for the client and Guidehouse
• Provide reports and relevant statistics, KPI’s to clients and leadership
• Complete required approvals and processes for the team and client

Requires a Bachelor's Degree and a minimum 7 years of prior relevant experience or Associate's Degree and a minimum 9 years of prior relevant experience.(Relevant experience may be substituted for formal education or advanced degree. Relevant experience coming from a healthcare provider, payor, CBO, business office environment or an outsourcing company A minimum of two years of people leadership experience is required.

• Physician Client Relations Experience in ambulatory/physician revenue cycle operations
• PC skills in a Windows environment.
• Knowledge and utilization of desktop applications to include Word and Excel.
• Excellent verbal and written communication skills
• Ability to initiate and follow through on projects and work independently with minimal supervision.
• Previous staff supervisory experience.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care
• Flexible Spending Accounts
• Short-Term &…