Operations Manager - Physician PFS - Healthcare Revenue Cycle

Job Family:

PFS General

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

The Operations Manager oversees the day-to-day operations for Physician Managed Services. The Operations Manager position will be aligned with the Lewisville, Texas service center. This position is responsible for meeting and exceeding department goals, client KPIs, and managing daily operations and staff for assigned projects. This position will maintain relationships with client operations leadership at the service level and will monitor compliance with State and Federal laws and guidelines.

The Operations Manager will perform all job-related duties, as assigned. Key job responsibilities will be the ability to effectively lead multiple or large-scale projects, represent the Organization in a professional manner, fostering an environment of trust and respect, while developing and mentoring team members.

This position will be on a hybrid schedule working two days in the Lewisville, TX office and three days from home.

Essential Job Functions Able to prioritize tasks and work independently without supervision

Excellent verbal and written communication skills

Strong attention to details and accuracy

Strong analytical and research skills

Solid understanding of CMS-1500 and electronic equivalent

Understand and meet clients’ specific needs

Ability to lead, mentor and develop team members

Meet and exceed department goals

Support new project implementation and operational transition

Special client projects

Fill-in for Supervisors Monitor productivity, legal compliance, and compliance with client policies & procedures

Hire, review, discipline and terminate

Verify and monitor time off requests

Ensure employee compliance with Guidehouse policies and procedures

Provide reports and statistical information for management and clients

Client services liaison

Monitor client revenue reports

Assist team where needed

Process month-end procedures for Guidehouse Promote teamwork and a positive work environment

Travel to other Guidehouse locations and client sites as needed

Client Responsibility:

Ensure compliance with all client policies and procedures

Work with client to develop efficient workflows that promote success for the client and Guidehouse Provide reports and relevant statistics, KPI’s to clients and leadership

Complete required approvals and processes for the team and client

What You Will Need:

Requires a Bachelor's Degree and a minimum 7 years of prior relevant experience or Associate's Degree and a minimum 9 years of prior relevant experience.(Relevant experience may be substituted for formal education or advanced degree.

Relevant experience coming from a healthcare provider, payor, CBO, business office environment or an outsourcing companyA minimum of two years of people leadership experience is required.

What Would Be Nice To Have:

Physician Client Relations Experience in ambulatory/physician revenue cycle operations PC skills in a Windows environment.

Knowledge and utilization of desktop applications to include Word and Excel.

Excellent verbal and written communication skills

Ability to initiate and follow through on projects and work independently with minimal supervision.

Previous staff supervisory experience.#Indeed Sponsored#LI-DNI

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus

Parental Leave
401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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