Customer Support Representative

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive company image. This position requires strong communication skills and the ability to analyze customer needs effectively.

• Provide outstanding customer service through various channels, including phone, email, and chat.
• Handle inbound and outbound calls with professionalism and courtesy.
• Assist customers with inquiries regarding products, services, and account information.
• Analyze customer issues to provide effective solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to improve processes and enhance the customer experience.
• Utilize office software and tools to manage communications efficiently.
• Assist with training of team members.
• Complete daily quality assurance.
• Back up Housekeeper as needed.

• Proven experience in a customer support is preferred.
• Strong phone etiquette and excellent verbal communication skills are essential.
• Ability to analyze customer needs and provide appropriate solutions.
• Proficient in using computer systems and office software for documentation and communication purposes.
• Multilingual abilities are a plus, enhancing our capacity to serve diverse customers and team members.
• A positive attitude with a commitment to delivering high-quality service is required.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Spanish and English (written and spoken) is a plus

• Available Monday – Friday, 8:00 a.m. to 5:30 p.m.
• Driver’s license
• Must love pets!
• Reliable transportation to drive - mileage reimbursement is provided.
• Company car available to drive - Must have a valid driver's license to drive company car

• Flexible schedule
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off

• 8 hour shift
• Monday to Friday

Job Type: Full-time

• Lewisville, TX 75067 (Preferred)