Non-Emergent Call Taker

Non-Emergent Call Taker

Full Time Opportunity

Lewisville, Texas (near The Colony)

Hourly Pay $18.10

The Non-Emergent Call Taker is tasked with managing non-emergency calls in accordance with established intake procedures, consistently demonstrating professionalism, courtesy and a strong commitment to customer service while upholding all quality assurance standards.

• Answering non-emergency calls for service requests via the recorded telephone system.
• Gathering relevant information from the caller, determining their needs and accurately entering the required details into the CAD (Computer Aided Dispatch) system.
• Requesting other service agencies for action as required by system needs.
• Making customer callbacks as needed.
• Consistently upholding a courteous attitude and clear, efficient communication with both internal and external customers.
• Adhering to all company and departmental policies, procedures, metrics, objectives, quality improvement measures and safety standards.
• Maintaining professional competency and fostering growth by pursuing additional opportunities within the department.
• Maintaining a positive attitude toward customers, visitors and coworkers to support a professional workplace.
• Maintaining up-to-date knowledge of relevant equipment and applications, attending meetings, completing required training sessions and actively participating in quality improvement initiatives in accordance with all established standards.

• Be punctual and maintain an excellent attendance record.
• Work rotating 12-hour shifts, including every other weekend and holidays if they fall within your scheduled rotation.
• Type a minimum of 30 wpm and pass online testing to be considered for an interview.
• Sit or stand for long periods of time.
• Perform job duties in a fast-paced, high-stress environment.
• Handle time-sensitive situations on a continual basis.
• Demonstrate proficiency in making timely and well-informed critical decisions.
• Manage simultaneous responsibilities that require effective multi-tasking.
• Efficiently utilize all departmental equipment and technology applications.
• See with minimal impairment to utilize all telephony and computer applications.
• Hear with minimal impairment to perceive sounds at normal volume levels with background noise.

• High school diploma or equivalent.
• Open availability to work during the day, night, evening or overnight as described in the previous section.
• Ability to read, write and speak English fluently with good grammar and spelling.
• Typing skills with the speed and accuracy necessary to efficiently process calls for service.
• Medical training and/or telecommunications experience preferred.

• Conveniently located near 121/Josey
• Gym access in office building
• Breakroom and kitchen area
• Paid Training
• Paid Time Off (PTO)
• Medical, dental and vision insurance
• Disability and life insurance
• Growth opportunities

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.