Customer Service Representative

About the Role

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

• Answer calls and dispatch calls to technicians.
• Perform basic accounting functions.
• Handle other office responsibilities.
• Greet visitors to the building.
• Perform clerical and mail processes.
• Take inbound calls, serving as the first impression for the customer.
• Use great communication skills to ensure customer satisfaction and gather all necessary information during the call.
• Ensure the phone is answered by the 3rd ring using the approved greeting each time.
• Schedule technicians.
• Handle the invoice process.
• Enable calls to an answering service at the end of the day.
• Carry out additional duties as directed by owners/managers.

• Experience with Service Titan software.
• Basic computer skills.
• Courteous and pleasant demeanor.
• Clean background.
• Pass drug test.
• Reliable transportation.
• Active cell phone.
• Valid driver’s license.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.