Member Specialist

Sam's Club # W Main St
Lewisville, TX

• Provide member service and resolve member issues and concerns.
• Maintain the checkout area, including handling merchandise and performing safety sweeps.
• Process member purchases, payments, returns, refunds, and exchanges in accordance with company policies and different membership and payment types.
• Promote Sam's Club products, services, and self‑service technology.
• Maintain entrance and exit areas, verify membership cards, and provide assistance with purchasing decisions.
• Assist members with locating merchandise, transporting items, and ensuring a safe shopping environment.
• Keep paperwork, logs, and other required documentation up to date.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Assist in training Member Frontline Services associates on company processes, new technology, and rollout training.
• Identify, report, and correct unsafe situations and potential shrink or damage.
• Collaborate with managers, co‑workers, customers, and other business partners to prioritize tasks and recommend improvements.
• Adhere to company policies, procedures, and standards of ethics and integrity, including the Open Door Policy.
• Act with integrity, support Walmart’s regenerative goals, and contribute to a culture of belonging and teamwork.
• Serve customers and members by putting the customer first and making data‑driven decisions.
• Strive for excellence by taking calculated risks, learning, and driving continuous improvement.

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting; use for vacation, sick leave, holidays, or other purposes.
• Other benefits: Short‑term and long‑term disability, company discounts, Military Leave Pay, and adoption/surrogacy expense reimbursement.
• Live Better U: Company‑paid education benefit covering tuition, books, and fees for a wide range of programs.
• Additional premiums may be paid up to $3.00 per hour based on schedule, facility, season, or specific work performed.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the minimum wage applicable to the job location.

Walmart and its subsidiaries maintain a drug‑free workplace and enforce a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job, aiming to create a safe and productive work environment for all employees.