Customer Care Representative
Job in
Lewisville, Denton County, Texas, 75029, USA
Listed on 2026-07-13
Listing for:
Blue Learning
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Description
As a Customer Care Representative, you will provide exceptional service to families via phone, email, and live chat. You’ll support enrollment inquiries, assist with online applications, guide document submissions, and ensure families feel supported throughout their journey with Responsive Ed. This role is ideal for someone who thrives in a fast-paced, mission-driven environment and takes pride in helping others.
Requirements- Serve as the first point of contact for families calling or messaging the Customer Care
- Provide accurate information on enrollment processes, deadlines, school offerings, and documentation requirements
- Troubleshoot issues related to applications or student accounts
- Accurately log and track all interactions in our customer service platform (Freshdesk)
- Escalate urgent or complex cases to the appropriate team or Enrollment Manager
- Stay up to date on all Blue Learning's brands, school updates, and enrollment timelines
- Maintain a warm, professional tone that reflects Blue Learning's family-first mission
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