Customer Service Customer Service Rep

Special Markets Customer Service Representative

The Special Markets Customer Service Representative will act as a liaison between the customer and SMP. This position requires a candidate that delivers excellent service standards and maintains high customer satisfaction.

Responsibilities:

• Input customer orders received via phone, email, EDI, and customer portals
• Communicate delivery schedules and shipments with customers via EDI, email, and phone calls
• Provide commercial invoice and export documentation for customer requirements crossing international borders
• Interface with production planners in achieving on-time customer delivery by communicating new and upcoming customer requirements
• Analyze customer delivery ratings and scorecards
• Process RGA, credit, debits, and denials
• Manage customer orders for direct ship program
• Facilitate expedites with the DC
• Maintain heavy email flow

Qualifications/Skills/Requirements:

• Minimum 2 years' experience in Customer Service
• Proficient in PC business applications such as MS Office. Word and Excel experience is required.
• Must be capable of using AS/400 based system, J.D. Edwards experience is a plus.
• Strong written and verbal communication skills are required
• Candidate must be team oriented with a stellar attendance record.
• Self-motivated individual willing and able to take initiative as well as work in team environment
• Ability to multi-task and perform tasks which are highly analytical in nature
• Knowledge of MRP systems preferred
• High degree of accuracy with numerical data entry
• Experience with EDI based systems is a plus
• Bachelor's degree a plus

This position does not supervise other employees

EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)

Standard Motor Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.