Customer Service Customer Service Rep

Position: Customer Service - Hourly - Customer Service Rep
Description
The Special Markets Customer Service Representative will act as a liaison between the customer and SMP. This position requires a candidate that delivers excellent service standards and maintains high customer satisfaction.
Responsibilities:

Input customer orders received via phone, email, EDI, and customer portals
Communicate delivery schedules and shipments with customers via EDI, email, and phone calls
Provide commercial invoice and export documentation for customer requirements crossing international borders
Interface with production planners in achieving on-time customer delivery by communicating new and upcoming customer requirements
Analyze customer delivery ratings and scorecards
Process RGA, credit, debits, and denials
Manage customer orders for direct ship program
Facilitate expedites with the DC
Maintain heavy email flow

Qualifications/Skills/ Requirements:

Minimum 2 years' experience in Customer Service

Proficient in PC business applications such as MS Office. Word and Excel experience is required.
Must be capable of using AS/400 based system, J.D. Edwards experience is a plus.
Strong written and verbal communication skills are required
Candidate must be team oriented with a stellar attendance record.
Self-motivated individual willing and able to take initiative as well as work in team environment
Ability to multi-task and perform tasks which are highly analytical in nature
Knowledge of MRP systems preferred
High degree of accuracy with numerical data entry

Experience with EDI based systems is a plus
Bachelor's degree a plus

Direct Reports

This position does not supervise other employees

EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)