Coordinator BPS Customer Service

Customer Service Coordinator

We're looking for a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

What You'll Do

• Professionally receive and resolve customer order issues
• Research and resolve issues, collaborating with internal and external teams
• Update orders, pricing, and customer criteria in internal systems
• Monitor dashboards and alerts daily to identify and address issues quickly
• Escalate unresolved issues to appropriate managers or supervisors
• Investigate rules engine issues and follow established resolution procedures
• Maintain accurate documentation in compliance with company policies
• Build and maintain strong relationships with customers, clients, and coworkers
• Support Customer Replenishment (CRP/VMI) processes when applicable
• Complete special projects and additional duties as assigned

What We're Looking For

Education

• High School Diploma or GED required
• Associate Degree preferred
• Formal customer service training a plus

Experience

• 2+ years of customer service, administrative, or business process experience
• Food broker experience preferred

Skills & Abilities

• Strong communication, organization, and problem-solving skills
• Proficient in Microsoft Word, Excel, and Outlook
• Comfortable with data entry and order management systems
• Ability to work with standard office equipment
• Strong attention to detail in a fast-paced environment

Join a team where your customer service skills make a real impact every day.