Customer Service Rep

Job Title:

Customer Service Representative Department:
Effective Date:

Grade: 3 Warehouse 1/1/08

Reports To:

Operations Manager

Working Conditions:

FLSA:
Non-Exempt

Position is not routinely

exposed to adverse

environmental conditions.

Typical office environment.

Direct Reports: N/A

Position Summary:

Carries out all customer service activities such as responding to inquiries, processing orders, billing, and

handling complaints, in a prompt, courteous and efficient manner.

Duties and Responsibilities:

• Maintain excellent working relationships with customers by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional and efficient manner.
• Process and accurately input all customer orders into the computer system, and generate all related paperwork and necessary information required for customer and warehouse purposes.
• Ensure proper invoicing of customers by verifying computer generated invoices.
• Act as a liaison between the warehouse and the customer in administration of accounts, and between the office and customer regarding invoicing and collection concerns.
• Maintain a current and accurate procedures manual that details the processing requirements for each account.
• Report customer feedback to management in a timely manner, including any signs or trends of
• Answer telephone calls and operate various types of office machines and computers necessary
• Create accurate and timely reports as requested by management or customers.
• Maintain all paperwork associated with orders and the corresponding customer files.

• Provide on the job training for new hires.
• Assist in the accounts receivable collections process with assigned customers.
• Generate customer thank you letters.
• Strive for continuous process improvement.

• High School diploma or GED
• 1-3 years experience in general office environment, preferred.
• Willingness to learn internal customer service software applications
• Excellent interpersonal and communication skills, written and verbal.
• Must be computer literate, ability to type 30wpm and have working knowledge of Microsoft Office applications.
• Ability to work efficiently with a professional, customer friendly attitude.

Intermediate

Works well as a member of a group

Capable of carrying out a given task with all details necessary to get the task done well

Inspired to perform well by the completion of tasks

Inspired to perform without outside help

High School or better.

Customer Service Experience with in a warehouse setting

EXCEL

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.