Customer Support Engineer

Customer Support Engineer (RF / Mission-Critical Communications)

In-Office | No Remote | No Relocation

We are seeking an experienced Customer Support Engineer to provide technical guidance and application support for highly specialized RF equipment used in mission‑critical communications. This role supports customers, sales, and internal teams by delivering accurate technical recommendations and hands‑on product expertise.

Important: This is not an IT, software, cellular, or general electrical role. Candidates with backgrounds primarily in IT or cellular wireless will not be considered.

• $45.67 per hour
• Schedule: Mon-Fri

• Serve as a technical point of contact for customers and internal teams via phone and email
• Answer application and product questions related to RF hardware and system configurations
• Support sales efforts by reviewing customer requirements and recommending appropriate solutions
• Assist with basic technical layouts, block diagrams, drawings, and equipment lists
• Review customer orders to ensure selected equipment aligns with intended use
• Provide troubleshooting guidance and clear technical explanations
• Maintain and update product documentation, datasheets, and manuals
• Learn and follow internal engineering and sales processes

• Strong communication skills with the ability to explain technical concepts clearly
• Willingness to learn specialized RF equipment, theory of operation, and tuning concepts
• Ability to document processes, troubleshooting steps, and technical information
• Comfortable using Microsoft Word, Excel, PowerPoint, Visio, and similar tools
• Detail‑oriented, organized, and customer‑focused

• Bachelor’s degree in Electrical Engineering Technology OR equivalent hands‑on experience
• 8–10+ years of experience in RF, two‑way radio, or mission‑critical communications preferred
• Experience with equipment such as transmitter combiners, RF filters, antennas, duplexers, receiver multicouplers, tower‑top amplifiers, and custom RF subsystems
• IT, networking, or cellular‑only experience will not meet requirements

• $45.67 per hour
• Full benefits package including:
  • 401(k) with company match
  • Roth 401(k) option
• Annual bonus eligibility based on overall company performance (not guaranteed)

• On‑site position only
• No relocation assistance
• Reports directly to a Vice President