New Accounts Representative - Deposit Operations

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Support Ally Bank in the handling and disposition of all cases relating to New Accounts and Pended Applications. Provide accurate and timely processing regarding cases. Assist with research needed to resolve and decision applications. Candidate will participate in group projects, be responsible for customer care as well as providing instruction and support for the bank’s contact center.

• In office role with hybrid schedule, 3 days in office and 2 from home
• Ally work locations are Lewisville, TX, preferred or Dresher, PA
• Shift = Monday - Friday 9am - 6pm CT

• Serve as a primary contact for the resolution of Sales Force issues
• Assist with the research needed to resolve all bank inquiries
• Interact with the Customer Call Center, Ally Bank customers, as well as non-customers
• Recommend procedure/policy changes needed to improve customer experience
• Complete various reports to management
• Interact with various departments within operations to remediate customer issues and discover solutions for case resolution
• Work to reduce percent of accounts in pending to within Bank standards
• All other duties as assigned.

• 0+ years of experience
• High school Diploma or GED equivalent

• Customer Service experience providing resolutions is required
• Banking experience preferred
• Experience in Windows-based PC skills (Microsoft Office) required
• Outgoing and eager to learn across business functions
• Excellent communication, organizational and teamwork skills are essential
• Ability to multi-task and to effectively process diverse workloads concurrently
• Strong Fraud Analytic knowledge

Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away:
  Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family:…